With the remberg XRM Self-Service module, you can provide your customers with your own digital service portal with just a few clicks all around your equipment, machines and assets.
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With the remberg Self-Service module, you can proactively provide your customers with the most important service information and actions with just a few clicks in your own digital service portal. For example, customers can access relevant information more quickly via QR codes on your equipment.
On average, about 15% of your inquiries can be solved with self-help, e.g. by proactively providing the most frequently requested topics such as current documentation in your digital service portal.
In the wake of the COVID-19 pandemic, there has been a major shift in customer behavior. According to McKinsey (2020), on average twice as many customers now prefer digital channels to traditional communication channels such as telephone and e-mail than before the crisis.
Since the Covid crisis, you can also double the probability of being chosen as a supplier if you can provide your customers with a great digital customer experience.
Your digital point of contact in service around your equipment
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With remberg, we no longer have a paper chaos in service, but a central software with which everything from the inquiry to the solution ends up in the digital lifecycle file of the respective machine with just a few clicks. The best thing is that we can invite our customers to the remberg software and thus provide them with a modern service portal in our company design.Felix Kämpfer Production Manager Stöckel Werkzeugmaschinen GmbH
Transparent service processes are crucial for us. With the remberg software, these processes run digitally and across all involved organisations. With remberg, our customers for example have access to digital operating manuals and digital service checkbooks.Theresa Lehner Head of Operations Open House of Energy GmbH
With remberg, my maintenance and repair team quickly converted paper-based maintenance plans and checklists for our equipment into a user-friendly digital form. Each machine has a unique QR code: When you scan it, you immediately see the right manual, the next maintenance tasks, or you can add a new note or pictures to the machine's digital lifecycle file with just a few clicks.Ingo Hild Plant Manager Schwabmünchen OSRAM GmbH
We would be happy to show you in a web demo how we help other companies realize the digitalization potential in service.
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