During the daily work in service, valuable knowledge is generated which you should record in a suitable form. For example, you can provide your users with self-service help, simplify the search for failure causes or reduce training costs.
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In addition to keywording and full text search, remberg offers the function of creating so-called error trees, so that service cases can be assigned consistently. In addition, your users can search the digital life cycle files of your assets for solutions or closed service cases.
With the remberg editor you can easily create your own digital step-by-step instructions to provide your users with support for frequently occurring procedures or errors. With the usage of service workflows you will be notified immediately if an instruction could not help one of your users.
We would be happy to show you in a web demo how we help other companies realize the digitalization potential in service.
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