From issue to resolution: Everything in one hand

Create seamless processes in service by managing requests from different channels as service cases. Process them with the help of digital service workflows as tasks, orders, assignments, forms, purchase orders, documents or knowledge.

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Service case management redefined for you to keep everything under control

The age of digitization offers completely new possibilities for industrial service. To ensure that you will not only be able to meet the challenges of different communication channels in the future, but also turn them into clear business outcomes, we have developed a new type of service case management and ticketing for machines and equipment from scratch. This allows you to assign requests from different channels directly to the right people and track them until they are resolved with the digital service workflow.

Individual service workflows that suit your organization

With remberg's digital service workflows you can map your individual service and maintenance processes with reference to the given asset. The system is adaptable to the specifics and needs of your company. This way, relevant actions along a service workflow are noted in the digital life cycle file as an activity of the asset and are therefore traceable for all approved users.

Intuitive planning of assignments and tasks via drag & drop

With the integrated planning function, you can manage the operations of your field service centrally. In the future, you can plan the tasks and assignments of your service technicians & mechanics via drag & drop, for example, based on priorities, skills, travel times, and availability.

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We would be happy to show you in a web demo how we help other companies realize the digitalization potential in service.

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