During the daily work in the service of machines and equipment, valuable knowledge is generated which you should record in a suitable form. For example, you can provide your users with help for self-help, simplify the search for errors or reduce training costs.
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In addition to keywording and full text search, remberg offers the function to categorize your requests and service cases via a tree structure so that they can be consistently assigned and evaluated.
From inquiries, orders and reports to changes in the bill of materials, fault messages, image uploads or notes: Everything that happens along the lifecycle of your equipment can now simply be recorded centrally in the digital lifecycle file for the respective asset number. This means, for example, that service technicians or even customers can simply call up the history and thus the appropriate knowledge for the respective plants via smartphone or tablet: for faster, better service.
With the remberg Editor, you can easily create your own digital step-by-step guides to provide help to your users, e.g. for frequently occurring processes or errors. With the link to case management, you will be notified immediately if a tutorial did not help one of your users.
In an initial meeting by phone or online, we usually ask you a few questions to find out what challenges you face in service today and what your processes look like in the status quo. Only in this way can we determine whether we can help you make your service processes simpler, faster, more employee-friendly and fit for the digital future.
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