During the daily work in the service of equipment, valuable knowledge is generated which you should record in a suitable form. For example, you can provide your users with help for self-help, simplify the search for errors or reduce training costs.
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In addition to keywording and full text search, remberg offers the function to categorize your requests and service cases via a tree structure so that they can be consistently assigned and evaluated.
From cases, work orders and reports to fault messages, image uploads or notes: Everything that happens along the lifecycle of your equipment can now simply be recorded centrally in the digital lifecycle file for the respective equipment number. This means, for example, that service technicians or even customers can simply call up the history and thus the appropriate knowledge for the respective plants via smartphone or tablet: for faster, better service.
In an initial meeting by phone or online, we will ask you about your challenges around your equipment. This way we can determine how we can help you with remberg XRM software to make your processes easier, faster, more employee-friendly, and fit for the digital future.
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