Resolve service cases faster and more effectively
From recording, processing, and tracking to the successful completion of the request - in each case with a link to the digital lifecycle file of the associated equipment or machine.
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Central collection of all cases for full transparency in service
Do you currently receive the majority of your inquiries by telephone, by e-mail, via a direct conversation with your customer or via your website as a form? You can merge these channels with remberg’s case management. Integrate as many support e-mail addresses as you like, e.g. service@example-machinery.com, in order to automatically open and respond to requests in remberg.
Efficient collaboration around cases within and beyond your service team
See all cases with status, categorizations and assignments to your service staff in one place. Use the various views to ensure that all requests are assigned to a person with primary responsibility and are thus traceable for all approved users.
Easy linking of cases to your equipment
Once you have linked the case to the correct equipment, it appears in the relevant equipment lifecycle file, including the history and solution documentation. In this way, not only the internal service department, but also the field service department obtains transparency about the services performed for an equipment, enabling them to make better decisions on the basis of this information.
Why talk to us?
In an initial meeting by phone or online, we will ask you about your challenges around your equipment. This way we can determine how we can help you with remberg XRM software to make your processes easier, faster, more employee-friendly, and fit for the digital future.
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